LISTA RESURSE STIINTIFICE PENTRU CERCETAREA IN DOMENIUL SERVICIILOR
ARTICOLE/REVISTE DE SPECIALITATE
|
1. |
*** |
Info Europa |
Hauptverband des Deutschen Einzelhandels (HDE)
Asociatia detailistilor germani |
2005 |
|
|
http://www.einzelhandel.de |
|
2. |
*** |
Handelsjournal
Revista de comert – comertul cu amanuntul german |
Hauptverband des Deutschen Einzelhandels (HDE)
Asociatia detailistilor germani |
|
|
|
|
|
3. |
*** |
Absatzwirtschaft
(Economia vanzarii) |
Verlagsgruppe Handelsblatt GmbH |
|
|
|
http://www.absatzwirtschaft.de/ |
|
4. |
Orio Giarini Patrick. M. Liedtke |
Understanding the New Service Economy |
The Geneva Papers on Risk and Insurance – Issues and Practice, The Geneva Association |
No.3/July 2005 |
|
|
|
|
5. |
Dennis O’Keefe Mary O’Keefe |
Free Market, Welfare State and the Reform of Services |
Economic Affairs, Journal of the Insitute of Economic Affairs |
Vol. 23/2003 |
|
|
|
|
6. |
Julian Arkell |
Legal Predictability and Risk Management: What Price the GATS? |
PROGRES, The Geneva Association |
No. 39/June 2004 |
|
|
|
|
7. |
Orio Giarini
|
Basic Features of Services and Some Fundamentals of the (New) Service Economy |
PROGRES, The Geneva Association |
No. 33/June 2001 |
|
|
|
|
8. |
Cristophe Courbage Augustin de Coulon |
Prevention and Private Health Insurance |
Health and Ageing, Research Programme on Health and Productive Ageing, Geneva Association |
No. 13/Oct. 2005 |
|
|
|
|
9. |
Jacques Percebois |
50 de ani de dezvoltare energetică şi de gândire economică |
Problemes economiques |
No. 2670/ 2 Juin 2000 |
|
|
|
|
10. |
M. Bassle A. Kemos O. Leon D. Phan |
Service universel ou service publique dans le secteur de telecommunications? |
Problemes economiques |
No. 2736/ 18 Mars 1998 |
|
|
|
|
11. |
J. Bergougnoux |
La regulation des services publiques en reseau face a la concurence |
La Lettre du Management Publique |
No.25/ 2000 |
|
|
|
|
12. |
D. M. Cutler |
Walking the Tight Rope of Medicare Reform |
Journal of Economic Perspectives |
No.14/ 2000 |
|
|
|
|
13. |
M. Feldstein |
Prefunding Medicare |
American Economic Review |
No.89/ 1999 |
|
|
|
|
14. |
*** |
Restructuring Public Utilities for Competition |
OECD Observer |
February 2002 |
|
|
|
|
15. |
Herbert Ungerer |
Use of EC Competition Rules in The Liberalization of the European Union’s Telecommunication Sector |
Competition Policy Newsletter |
No. 2/June 2001 |
|
|
|
|
16. |
Leonte Elena Doina |
O noua forma de finantare a serviciilor publice: parteneriatul public privat |
Revista de finante publice si contabilitate |
2004 |
|
|
|
|
17. |
Virgo J. M. Virgo K. S. |
Springer - US |
|
|
|
www.springerlink.com |
|
|
18. |
Unal H. |
Springer - US |
|
|
|
www.springerlink.com |
|
|
19. |
Wolf H. C. Wolters J. |
Springer - US |
|
|
|
www.springerlink.com |
|
|
20. |
Veronel Antonescu, Maria Cucu, Letiţia Tănase |
Managementul calităţii în prestaţiile de servicii |
Tribuna Calităţii |
nr.6/1998 |
pp 4 – 26 |
|
|
|
21. |
Veronel Antonescu, Maria Cucu, Letiţia Tănase |
Atingerea nivelului de excelenţă în servicii, obiectiv ,,zero defecte” |
în Tribuna Calităţii |
nr.3/1999 |
pp. 50 – 63 |
|
|
|
22. |
*** |
Serviciile, o provocare pentru standardizarea internaţională |
Rev. de Standardizare |
nr.6/1997 |
p.4 |
|
|
|
23. |
Angela Rushton, David J. Carson |
Services – Marketing with a Difference? Journal: Marketing Intelligence & Planning
|
MCB UP Ltd |
Aug 1989 |
17 |
|
|
|
24. |
Anne Mayčre |
Quality and Intellectual Services
Journal:
International Journal of Service Industry Management |
MCB UP Ltd |
1991 |
10 |
|
|
|
25. |
Colin V. Sowter |
Gower |
2000 |
|
ISBN 0 566 08237 3 |
http://site.ebrary.com |
|
|
26. |
Coyle, James R. |
Greenwood Publishing Group |
2002 |
367 |
ISBN 157356- 4079
|
http://site.ebrary.com |
|
|
27. |
Doherty, Tony |
Managing Public Services : Implementing Changes.
|
Routledge |
2000 |
567 |
ISBN 0– 415– 18027– 9
|
http://site.ebrary.com |
|
28. |
Gallacher, Cathryn (CB) |
Europa Publications |
2000 |
|
|
http://site.ebrary.com |
|
|
29. |
Halinen, Aino |
|
Routledge |
1996 |
388 |
ISBN 0– 415– 14607– 0 |
http://site.ebrary.com
|
|
30. |
James A. Fitzsimmons, Jeonpyo Noh, Emil Thies |
MCB UP Ltd |
1998 |
10 |
|
|
|
|
31. |
Juleigh Muirhead Clark |
MCB UP Ltd |
1991 |
2 |
|
|
|
|
32. |
K.J. Blois |
The marketing of services: an approach |
MCB UP Ltd |
Aug 1991 |
|
1065-075X |
|
|
33. |
Lew G. Brown |
Convenience in Services Marketing Journal: Journal of Services Marketing
|
MCB UP Ltd |
1990 |
1 |
|
|
|
34. |
Mike Hughes with David Potter |
Tweak to Transform – improving teaching: A practical handbook for school leaders
|
Network Educational Press |
2002 |
|
|
http//tools.ashridge.org.uk |
|
35. |
Osborne, Stephen P |
Voluntary Organization and Innovation in public services
|
GBR: Routledge
|
1998 |
|
ISBN 0203- 207890 |
http://site.ebrary.com |
|
36. |
Philip Kotler and Karen Fox |
Strategic marketing for educational institutions
|
Prentice Hall |
1995 |
|
|
http//tools.ashridge.org.uk |
|
37. |
Scot Burton |
The Framing of Purchase for Services Journal: Journal of Services Marketing
|
MCB UP Ltd |
1990 |
2 |
|
|
|
38. |
Terry Finlow-Bates |
Hidden services Journal: Managing Service Quality
|
MCB UP Ltd |
1992 |
2 |
|
|
|
39. |
Williams, Colin C. |
Consumer Services and Economic Development
|
Routledge |
1997 |
308 |
|
http://site.ebrary.com |
|
40. |
*** |
|
OECD |
|
7 |
|
|
|
41. |
*** |
OECD Forum on Trade in Educational Services
|
OECD |
|
3 |
|
|